Help & support
Let’s help you get back to your words.
Before you send a request
- Check that you are signed in to the right account.
- Check your remaining monthly allowance.
- Copy or export your draft before refreshing.
- If a tool is unavailable, try again later.
For billing questions, include an order reference if you have one. Never send a password, application credential, API key or payment-card details.
Contact Welyvio
Can I start for free?
Yes. You can explore the editor without a card. Sign in to use available tools within your monthly allowance. Pro adds account document storage and writing history.
Does Welyvio change my writing for me?
You decide what to keep. Review suggestions and rewritten text before applying them. AI output can contain mistakes or change meaning.
What is included in the Chrome extension?
The current Chrome extension supports grammar, tone and translation in eligible writing fields. Humanizer and integrity scans are available in the web workspace. The extension is being prepared for Chrome Web Store review.
Are my monthly limits shared?
Yes. Supported clients use the same account plan and monthly usage buckets. Allowances reset at midnight UTC. Service-wide limits can also affect availability.
Can Welyvio prove who wrote a text?
No. AI detection can produce false positives and false negatives. Matching-source results also require human review. Do not use these results as the sole basis for important decisions.
Where are my drafts stored?
The web editor keeps a browser draft on this device. Pro includes account document storage, writing history and export. Free keeps only your current browser draft; copy text you need before clearing browser data or using a shared device.