Effective: November 1, 2026 · Welyvio by Odies Digital
Clear choices for refunds, renewals and cancellation.
Refunds for unused paid service
You may request a refund of the current subscription charge only if you have not used the paid service covered by that charge. Use includes paid writing or analysis tools and other paid-plan features. Viewing plans or signing in alone does not count as paid service use. Stop using paid features while we review your request.
After paid service use begins, voluntary refunds and prorated refunds for unused time are not offered. This policy does not limit mandatory consumer rights, remedies for unauthorized or duplicate charges, or other refunds required by applicable law. Prior free-plan activity alone does not make a later paid period used. Trial activity and activity since the relevant charge are reviewed separately.
How to request a refund
Email Contact@welyvio.com from your account email with the order reference, charge date and reason. We review the relevant payment and service-use records and respond within 2 calendar days. A request is not an automatic approval. We will explain the decision and any approved amount. Approved refunds go through the original payment method where available; bank processing time can vary. Do not send full card numbers or passwords.
Cancel future renewals
Open My account → Subscriptions → your subscription → Cancel. Cancellation stops future renewals. For a paid subscription, access continues until the end of the period already paid for, subject to the same allowances and service rules. Cancellation does not restart allowances, grant a refund or extend the paid-through date. After that period ends, the account returns to Free unless another eligible subscription is active.
If cancellation controls are unavailable, contact Contact@welyvio.com immediately with your subscription reference. We respond within 2 calendar days. A support response time is not a reason to wait until the renewal date when self-service cancellation is available. An approved full refund can end the refunded paid access.
Free trials and automatic renewal
Monthly offers that display a 3-day trial require a payment card and allow one trial per account. Cancel before the displayed trial end to avoid the first subscription charge. Trial access ends according to the recorded trial end and cancellation status; it is not a paid period. Annual plans have no trial. Subscriptions renew at the interval and price shown at checkout unless cancelled. Review the checkout total and renewal schedule before accepting.
Questions
Billing and account support: Contact@welyvio.com. Legal questions: legal@welyvio.com. These policies preserve rights that cannot lawfully be excluded.